Contact Support
Whether you're running into a bug, have a question about your license, or just want to share feedback — we're happy to help. We respond to all support emails within 24–48 hours on business days. If you write on a weekend or a public holiday, expect a reply by the next business day.
Support Email
Send your message to [email protected]. This is the right address for license issues, bug reports, refund requests, and general questions.
What to Include in Your Email
The more context you give us, the faster we can help. For bug reports or unexpected behavior, please include:
- Your macOS version — found under Apple menu > About This Mac
- Your TrimyMac version — found in the app under Help > About TrimyMac or in the menu bar
- A description of the issue — what you were doing, what you expected to happen, and what actually happened
- Any error messages — a screenshot or copy-paste of any error text is very helpful
You don't need to include all of this for general questions or feedback — just write naturally and we'll ask if we need more detail.
Refund Requests
We offer a 7-day money-back guarantee on all Pro purchases. If TrimyMac isn't the right fit, email us within 7 days of purchase and we'll make it right.
To request a refund, email [email protected] with your order number (from your purchase confirmation email) within 7 days of your purchase date. Refunds typically clear within 5–7 business days depending on your payment method. Once a refund is issued, your Pro license key is deactivated. Full details are in our Terms of Service.
If you purchased through the Mac App Store, refunds are handled directly by Apple. Visit reportaproblem.apple.com to submit your request.
Feature Requests
We actively want to hear what you think TrimyMac is missing. The roadmap is genuinely driven by user feedback — several features in the current release started as requests from people who wrote in. If there's something you wish the app could do, tell us. We don't promise to build everything, but we do read and consider every suggestion.
License Issues
If your Pro license isn't activating, disappeared after an OS reinstall, or you need to transfer it to a new Mac, email us with your purchase email address and we'll sort it out. License issues are usually resolved the same day.
Press and Media Inquiries
For press coverage, interviews, app reviews, or any media-related request, send an email to [email protected] with the subject line "Press". We'll get back to you as quickly as we can and are happy to provide screenshots, app icons, and background information.
Response Times
We aim to reply to every message within 24–48 hours on business days (Monday through Friday, excluding public holidays). During peak periods — such as immediately after a new macOS release — response times may stretch a little longer, but we'll always get back to you.
We don't have a live chat or phone support. Email is the best way to reach us, and it means we can give your question the proper attention it deserves rather than rushing through it.